Attract More Customers, Grow Your Business Faster, and Create Sustainable Success in Your Professional and Personal Life…with ShipBuilding

NOW is the time to plan how you and your business will continue to grow during the tough economy we’re facing in 2010. Strong leadership is more essential than ever before.

We often talk about being in a “relationship business.” And we’d like to think our relationships with our suppliers, business partners, customers and employees are strong enough to whether any storm.

That belief will certainly be tested over the next year.

Have you been continously nurturing those relationships? When you intentionally, deliberately and proactively work on building your “Ships”— relationships, partnerships, and leadership —your business and life will prosper regardless of the economy.

But it’s not a one-time event. Building and maintaining those ships, which I call ShipBuilding, is like growing a plant—continually needing to be fed and watered for it to grow and thrive. But once you make it a priority to build strong ships, all your other goals tend to fall into place.

RelationShips

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We spend so much time focusing on numbers and to-do lists that we forget RELATIONSHIPS are the true key to succeeding in business and in life.

The number one reason customers leave is because they feel undervalued or ignored. Employees quit because of poor relationships with their managers. And managers tend to promote employees they enjoy working with. Finally, the degree of cooperation among team members directly impacts how fast projects and goals are accomplished.

In this session, we'll focus on building RelationShips...

RelationShips with Employees

Relationships between managers and their employees are often strained and tense. Employees are unsure what’s expected of them and managers opt to leave well enough alone because they’re unsure how to provide more support. In fact, many managers don't realize how important it is to continually developing that Relationship if they want to create happier, more productive, and more loyal employees.

You'll discover how to establish a rapport that encourages employees to perform better and stay longer because they feel valued and experience less friction in the workplace. You'll get a better understanding of what’s important to them, as well as the tools to create mutually agreed upon goals, objectives and expectations to manage them more effectively.

RelationShips with Customers

Customers buy from people they like, can trust and believe will provide something of value to them. If your customers are merely satisfied but not loyal, your relationship is AT RISK. Learn what it takes to surpass satisfaction and build lasting relationships that encourage customers to stay longer, consolidate more of their business with you, and send more referrals your way.

You'll get the 45-minute RelationShips webinar for $250.00, plus the Employee Relationship Starter Kit (valued at $200), which includes:

• A Reflections Questionnaire to better grasp the other person‘s wants and needs, and enhance communications and productivity
• Objectives and Tactics Worksheets to help define clear goals and expectations for your employees

PartnerShips

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Customers are more price conscious now than ever--and the internet is increasingly making it easier to comparison shop. Will yours jump ship to save a few bucks? Or leverage the information to pressure you about costs?

Other business partnerships will surely be tested as well. Are yours strong enough to survive? How much attention have you paid them lately?

In this session, you'll discover how to purposefully and intentionally establish, maintain and grow your PartnerShips. You’ll also learn how to upgrade your best customer relationships to mutually beneficial PartnerShips that propel both businesses’ growth regardless of the economy!

• Exceed customers' expectations...and retain more of them
• Land more business and more profitable business, by selling value and a long-term partnership instead of price
• Attract more opportunities to partner with industry leaders and really raise your firm’s profile
• Turn suppliers into trusted advisors, who are more likely to go the extra mile for you in a pinch
• Get more sales and referrals because clients, suppliers and others better understand your business and want to help you succeed

• A Business Review Outline and Checklist to easily implement the ShipBuilding technique of customer business reviews to create better customer partnerships.
• A PartnerShip Clarification form to aid in defining partnership objectives, expectations, and a successful working agreement.

LeaderShip

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Now more than ever, your employees are looking to you to be their “fearless leader.” Are you playing that role well? And are you achieving the milestones you mapped out for 2009?

As a business owner or sales manager, your role is to create a vision that pulls your company forward, prepare a solid business plan to guide your team, and motivate others to achieve the results you’re looking for.

• Know an easy method for defining a sales strategy you can implement right away
• Understand the crucial differences between management and leadership so you can excel at both
• Feel more invigorated and enthusiastic about possibilities for growth and making more money in 2009

• A leadership skills assessment to guide your development
• The ShipBuilding Recognition Guide to help you be more intentional about recognizing those relationships and partnerships that are key to your success

Ready to build a stronger foundation for sustainable success?

Want us to literally come to you?

When nothing less than live, in-person training will do, half-day workshops are available for $2,000, full day workshops are $3,000. Speaker's travel costs are additional for both. Contact us for more information.